The new service models of cloud computing environments, with the “hands on” participation of internal cloud customers in creating and operating their own server configurations, present significant additional challenges to enterprise ITSM processes and IT staff already challenged by the increased complexity and management issues of traditional server workload virtualization. The right balance between the cloud customer’s control and autonomy that enable greater business agility and the ITSM controls and processes that insure the reliable delivery of cloud-based services is critical to the manageability, scalability and, ultimately, the viability of private cloud environments. Achieving and maintaining that balance, as customer momentum grows and as infrastructures and virtualization technologies continue to rapidly evolve, requires a flexible set of management and automation tools which can enable the widest range of cloud customer self-management activities, while simultaneously providing the policy-based visibility, control, automation, and integration necessary for ITSM process effectiveness and customer support.

EVM’s Adaptive Management Platform™ , with its unique ability to integrate and interoperate with other management agents and processes, enables highly automated IT Service Management for private clouds and virtual infrastructures. Service request, incident, release, change, and configuration management activities can be tightly integrated to provide end to end automated service management, including request fulfillment and provisioning, continuous service and resource tracking, lifecycle and change management, streamlined incident management, and real-time synchronization of virtual infrastructure and cloud configurations with configuration management databases (CMDBs). EVM can interoperate simultaneously with multiple integration point partners for different activities (e.g., provisioning vs. incident vs. CMDB) and/or a single integration partner in environments where enterprises have deployed a multiple-function service management solution.

ManageIQ Private Cloud Enablement and Management solutions include:

• Self-Service Provisioning and Management
• Governance, Tracking and Compliance
• Cost Allocation, Chargeback and Usage