The new service models of cloud computing environments, with the “hands on” participation of internal cloud customers in creating and operating their own server configurations present significant additional challenges to enterprise ITSM processes and IT staff already overwhelmed by the increased complexity and management issues of traditional server workload virtualization. EVM’s Adaptive Management Platform™, with its unique ability to integrate and interoperate with other management agents and processes, enables highly automated IT Service Management for private clouds and virtual infrastructures.