The platform level, bidirectional integration between ManageIQ and ServiceNow provides a wide range of ITSM process, task, and event automation capabilities for delegated IT and self-service management activities, enabling end-to-end integrated service management of enterprise cloud environments.

ManageIQ Enterprise Cloud Management

ManageIQ provides unified cloud management that enables organizations to extend existing virtual infrastructures into highly scalable, enterprise clouds. The solution removes cost and complexity of cloud infrastructures by delivering key management capabilities in a comprehensive solution. It provides enterprises a quick-to-deploy and easy-to-use cloud management solution for rapid time-to-value.

Integration with ServiceNow

ManageIQ Enterprise Cloud plug-in for ServiceNow creates bidirectional integration al-lowing management of enterprise clouds, virtualized servers and desktops from Service-Now. The integration enables automated service delivery and fulfillment from the service catalog, synchronizes configuration items (CI) with the CMDB, and creates incidents based on policy-based enforcement, alerting and analytics.

Service Catalog Driven Automated Provisioning and Management

ManageIQ provides automated fulfillment of requests made through the ServiceNow service catalog for provisioning a broad range of virtualized IT services. Automated provisioning includes a wide variety of configurable pre and post-provisioning activities, such as intelligent placement and customization, dramatically reducing service delivery times while assuring appropriately configured services. Once provisioned, service-owners use the ManageIQ web-based management portal for continuous self-management of virtual services, with real-time operational control and visibility into performance, cost, resource utilization and events.

Streamlined Event and Incident Management

ManageIQ continuously discovers, monitors and analyzes the enterprise cloud infrastructure, enabling policy-based alerting for resource thresholds, performance, trending, actions, tasks, and configuration changes. With ServiceNow integration, ManageIQ policy-based alerting opens incidents within ServiceNow with automatic assignment and comprehensive contextual details. ManageIQ also enables compliance, enforcement and remediation for configuration, resource, security, operational standards and processes to improve service availability.

Automated Discovery and Continuous CMDB Synchronization

ManageIQ continuously discovers, tracks, monitors and maintains real-time configuration information and relationships. As a trusted source of cloud management information, ManageIQ automatically synchronizes with the ServiceNow CMDB, eliminating latency and ensuring data accuracy.