ManageIQ Extends IT Control of Virtual Infrastructures and Private Clouds with Service-now.com Integration

Mahwah, New Jersey-- June 29, 2010 – ManageIQ, an emerging leader in the management and automation of virtualized and private cloud environments, today announced comprehensive integration between its Enterprise Virtualization Management™ Suite (EVM) and Service-now.com. EVM’s unique Adaptive Management Platform™, with its policy-based insight, control and automation capabilities, integrated with ITSM SaaS from Service-now.com enables highly automated IT Service Management for virtual infrastructures and private clouds, with the optimal balance of self-service customer autonomy and automated IT controls.

"Enterprises are building real-time virtualized IT infrastructures and private clouds to fundamentally transform the way they deliver services. These new service delivery models present significant additional challenges to enterprise ITSM processes and IT staff already challenged by the increased complexity and management issues of virtualization” said Joseph Fitzgerald, CEO of ManageIQ, “EVM integration with Service-now.com enables enterprise IT to deliver self-service to IT customers with greater autonomy and business agility while automating and strengthening the ITSM controls and processes to ensure reliable operation of virtual infrastructures and delivery of cloud-based services”.

“Enterprises managing virtualized infrastructures and building private clouds should invest in policy-driven management and automation to manage service quality and availability.” said Ronni Colville, Vice President and Distinguished Analyst at Gartner. “The integration of self-service provisioning, IT service management and policy-based automation increases agility while providing a high level of IT control and reducing the cost of delivering IT services”

The platform-to-platform integration between Service-now.com and EVM provides a wide range of ITSM process, task, and event automation capabilities for delegated IT and self-service management activities, enabling end-to-end integrated service management of virtualized and private cloud environments. Capabilities provided by this integration include:

• Service Catalog Driven Automated Provisioning and Management - EVM provides automated fulfillment of requests made through the Service-now.com service catalog for provisioning a broad range of virtualized IT services. EVM automated provisioning includes a wide variety of configurable pre- and post-provisioning activities, such as best-fit resource placement and customization, dramatically reducing service delivery times while assuring appropriately configured services. Once provisioned, EVM enables the continuous self-management of virtual services by service owners using the web-based EVM management portal, including real-time operational control and visibility into performance, resource utilization and events.
• Streamlined Event and Incident Management - EVM continuously discovers, tracks, and analyzes the virtual infrastructure, monitoring management events and administrative or operational activities, enabling policy-based alerting for resource thresholds, performance, trending, changes, actions, tasks, and configuration changes. With the Service-now integration, EVM’s policy-based alerting can automatically open incidents within Service-now.com with automatic assignment and comprehensive contextual details. EVM also enables automated compliance, enforcement and remediation for configuration, resource, security, and operational standards and processes to improve service availability.
• Automated Discovery and Continuous CMDB Synchronization - As EVM continuously discovers, tracks and monitors the virtual infrastructure and virtual machines maintaining real-time configuration information and relationships. As a trusted source for virtual infrastructure, virtual service and virtual machine configuration information, EVM automatically updates and synchronizes this data with the Service-now.com CMDB, effectively eliminating latency and ensuring data accuracy.

“We are implementing ManageIQ’s EVM to give us self-service provisioning capabilities and lifecycle management with a high degree of automation.” said Mooky Desai, Director of Systems Engineering at Myspace.com. “EVM’s integration with our Service-now.com service catalog and incident management will enable us to centralize and automate the delivery of IT services, streamline operations and free up critical engineering resources”.

"Service-now.com utilizes modern web services and open APIs to simplify integrations with our customers’ applications," explained Gadi Yedwab, Service-now.com VP of product development. "Every enterprise has integration requirements and we have delivered dozens of customer-driven integrations and are adding more every month. Service-now.com customers will experience more efficient IT service automation through our integration with the ManageIQ EVM Suite."

Service-now.com enterprise IT service management software combines ITIL v3 process support, modern SaaS delivery, and modern Web functionality to provide a flexible, intuitive and self-managing application. Service-now.com was founded by Fred Luddy, former CTO of Peregrine Systems and Remedy.

Availablity

The integration is available now with the EVM Automate™ Adapter for Service-now.com and a plug-in for ManageIQ EVM™ in the Service-now.com Spring 2010 Release.

About ManageIQ

ManageIQ™ is an emerging leader in the management and automation of virtualized IT infrastructures and cloud computing environments. Our Enterprise Virtualization Management (EVM) solutions empower enterprises with a rich set of integrated management and automation capabilities built on our highly scalable and extensible EVM Adaptive Management Platform™, which provides the policy-based insight, control, automation, and integration necessary to secure, manage, optimize, and automate virtual and cloud environments.

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